![]() SAP Conversation AI does offer few intents and skills out of the box. ![]() Our next step is to create a Digital Assistant on SAP Conversation AI. This information is needed when we make API call from SAP Conversational AI digital assistant.Ĭreate a Conversational AI Helpdesk ChatbotĪfter we have set up the ticketing tool. Select “tableName” parameter as “Incidents”. We can use Table API to test the rest APIs for read, create and update operations on Incidents. Now, let’s look for “Rest” in the left panel and click on Rest API explorer. We can see default incidents provided by servicenow when we click on “Incident” on the left panel followed by click on “Open”. We can click on the URL of instance and login with the admin credentials. Instance creation generates an admin account with username “Admin” and a password. Let’s create a developer account and instance in Servicenow. We require a developer instance in Service Now to test the integration of SAP Conversational AI with ticketing tool and Incident read and create operations. We have used servicenow ticketing tool to demonstrate use case of SAP CAI Digital Assistant as a helpdesk where the chatbot integrates with ticketing tool to get the incident details request made by user or creates the incident for user. Pre-requisites: Knowledge of creating a simple chatbot on SAP Conversational AI.
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